We have a quality management system integrated into the governance of Ercros
Quality in figures
The main figures that confirm customer satisfaction
Volume of conforming products over volume of delivered products
Customer satisfaction surveys conducted
Meetings with suppliers
A satisfactory delivery rate of almost 100%
Ercros' quality goal is to satisfy customer requirements and needs by delivering products in accordance with specifications, delivery times and other contractual conditions; and to continuously improve manufacturing processes, end products and the entire supply chain, in order to ensure that there are no complaints from our customers.
A fundamental pillar in achieving this objective is the application of the criterion of excellence in individual work and the requirement for our suppliers and transporters to comply with the same quality requirements that we apply in Ercros. In order to measure the degree of satisfaction of our customers, we carry out periodic surveys and record the complaints we receive through the corresponding indicator.
Evolution of the complaints rate
We certify our performance
The quality requirements we apply are defined in the sustainability management system and are based on the internationally approved ISO 9001 standard, which is renewed annually after being audited by an external certifying company.
The manufacture and distribution of active pharmaceutical ingredients (APIs) complies with the standards described in the Good Manufacturing Practices (GMP) and Good Distribution Procedures (GDP), while most APIs are authorised by the FDA, the US Food and Drug Administration.
We carry out audits prior to contracting transport companies and require them to obtain the SQAS (Safety and Quality Assessment System) certification, which allows, among other things, the evaluation of the quality management of these companies.